Frequently asked questions
Here are a few Frequently Asked Questions (FAQs) that may help you decide if SWEVEN is the right choice for your business.
Frequently asked questions
Here are a few Frequently Asked Questions (FAQs) that may help you decide if SWEVEN is the right choice for your business.
General
Sweven is a digital platform that connects clients and vendors within the facility maintenance industry. It provides tools to efficiently manage work orders (WOs), from creation to resolution, with real-time communication and automatic notifications.
You can manage services related to maintenance, repairs, installations, and technical support for facilities. Both clients and vendors have access to advanced features tailored to meet specific needs.
While some features are available on the web, we recommend downloading the app for a more comprehensive and personalized experience. The app includes notifications, maps, order communication, and much more.
Yes, Sweven is available on both the App Store and Google Play. You can easily search for and download it.
We collaborate with qualified vendors and technicians who undergo a thorough registration and validation process. Additionally, clients can rate vendors after completing an order, helping to maintain high standards of quality.
Currently, the platform is available in English. We are working to add more languages in the future.
Absolutely. We have robust security measures to protect your personal and financial information. Our policies also ensure a safe and reliable work environment.
For Client
Download the app from the App Store or Google Play and complete the registration process. Fill out your profile with basic information, and you can start creating work orders.
Log into the app, select “Create WO,” fill in the required details, and submit it. You can either choose from available vendors or let the system assign one automatically.
You have both options. You can search for and select a specific vendor or use the auto-dispatch feature, which assigns the best available vendors to your orders.
You can rate the vendor and contact our support team through the app to address any concerns.
Use the notes functionality within the WO to leave messages. This ensures all communication is logged in one place.
Yes, you can schedule recurring WOs from your client dashboard, which is perfect for regularly needed services.
After completing the WO, you’ll receive a notification to rate the vendor. Your feedback helps improve service quality.
For Vendors
Register through the app or our website. Complete your profile with details about your services, experience, and availability to start receiving orders.
You must provide basic company information, service details, and any relevant certifications. This helps ensure quality within the marketplace.
WOs can be assigned automatically through the auto-dispatch system or directly by clients selecting specific vendors.
You can refer orders you cannot fulfill to other vendors within the platform. If the client accepts the referral, you may receive a benefit.
Clients may post WOs as bids. Submit your proposal and compete with other vendors to secure the job.
This tool automatically assigns WOs to the best-qualified and available vendors. It allows you to receive work opportunities without actively searching.
Yes, you’ll receive real-time push notifications for new WOs and updates on existing ones.
For Technicians
You’ll receive app notifications with the details of each assigned WO, including location and deadlines.
Yes, you can decline WOs if you’re unable to fulfill them, allowing them to be reassigned to another technician.
Access the notes section in the assigned WO to leave clear messages and log updates.
Use the notes section to report any problems. You can also communicate with the vendor or client to resolve the issue.
Agregator
Sweven SaaS provides a centralized platform that streamlines communication and coordination between vendors and clients. Its workflow automation and work order management tools allow you to monitor and control all operations from a single location, enhancing efficiency and minimizing errors.
The integration of IoT devices into Sweven enables real-time monitoring of equipment and facilities. This delivers precise data that helps predict failures, schedule preventive maintenance, and optimize resource utilization, leading to more efficient and cost-effective operations.
Sweven’s Recurring Maintenance functionality allows you to schedule and automate periodic maintenance tasks. This ensures services are performed on time and consistently, reducing the risk of unexpected failures and extending the lifespan of assets.
Autodispatch is a Sweven feature that automatically suggests the most suitable vendors for each task based on criteria such as availability, location, and skills. This streamlines the allocation process, ensures tasks are assigned to the most qualified personnel, and boosts operational efficiency.
Sweven supports integrations with platforms like Zapier and APIs, allowing you to connect it with other tools and systems used in your daily operations. This facilitates data synchronization and process automation across various applications.
Sweven offers over 30 dashboards that deliver detailed insights into operational performance, enabling comparisons between your operational data and industry efficiency metrics. This helps identify areas for improvement and supports informed decision-making to optimize operations.
Sweven utilizes intuitive technology and centralized communication features to ensure SLA compliance and effective cost management. This allows for streamlined task delegation, operational control, and reliable performance management.
Sweven offers a 15-day free trial to explore the platform’s full functionality. You can begin by signing up on their website, and the support team is available to assist with the implementation process.
Sweven employs advanced security protocols, including data encryption, access controls, and continuous monitoring to prevent unauthorized access and ensure data integrity.
Sweven is designed to meet the needs of your business. The app download is completely free, providing quick and easy access to a network of services. Our SaaS solutions are custom-tailored, with personalized pricing based on a detailed analysis of each client’s specific requirements. This ensures you only pay for solutions that genuinely add value to your operations. For more information, contact us, and a consultant will guide you through the process.
Yes, you can access and perform multiple tasks simultaneously on your screen.
Sweven supports as many simultaneous users as you need for your operations.
